About GreenwichBell

Based in Lahore since 2005, GreenwichBell boasts the title of the world's first-ever Offshore RPO (ORPO) firm. Revolutionizing the global recruitment landscape across the UK, Europe, and North America, we blend outsourcing innovation with unparalleled resourcing expertise. As leaders in our field, we continue to set benchmarks, offering unparalleled services and solutions to our esteemed international clientele.

OUR PURPOSE

Quality at Reduced Cost with GreenwichBell

Your customers expect the best, and with Skale CX, you get experienced, reliable customer service professionals with superb English skills – and at potentially a fraction of your current costs and without lock-in contracts.

Our customer service software platform integrates easily into yours, ensuring a continuous service model. We become an extension of your brand, working side by side with your team to deliver great service and customer experience across all your channels – whether it’s voice, chat, email, Facebook, WhatsApp or Instagram.

Excellent Pricing

Access top offshore talent for your contact centre on a pay-as-you-go basis.

Excellent Pricing

Access top offshore talent for your contact centre on a pay-as-you-go basis.

Excellent Pricing

Access top offshore talent for your contact centre on a pay-as-you-go basis.

OUR “RAISON D’ETRE”OUR “RAISON D’ETRE”

Our Journey to Becoming an ORPO Leader

From the humble beginnings of a small, 2-seat research center based out of central Lahore, GreenwichBell, has grown to become Pakistan’s largest independently owned recruitment data collection and research firm.

We Listened

Over the years we have spoken to thousands of senior executives from the recruitment industry in Europe, Middle East and North America – yes, probably yours, too.

A crucial insight that emerged from listening to our clients and prospects was that recruitment businesses were struggling to keep pace with changing geo-economic realities, emergence or new technologies and the evolving recruitment landscape, causing their traditional business models to falter.

We Understood

We realized that while ORPO was increasingly becoming the most viable and common sense solution, many businesses were reluctant to outsource due to concerns around:

A perceived loss of control and oversight

Misalignment with local culture and knowledge

Communication challenges leading to poor customer experience

Oversimplification of processes for outsourcing

Depletion of crucial internal expertise 

Fear of reputational damage due to perceived offshoring to low-cost regions

We Evolved

At GreenwichBell, we've taken every client's concern to heart, refining our workflows, enhancing resource training, optimizing project management and client communications. The result? We've transformed into a cutting-edge ORPO provider, promising agility, unparalleled quality, increased productivity, and significant cost savings.

Explore a partnership with GreenwichBell, and witness a surge in customer satisfaction and a tangible boost to your bottom line.

15

YEARS OF EXPERIENCE

Market Research

SPECIALIST

Customer Experience

KNOW HOW

OUR APPROACH

Services That Help Strengthen Your Business

Agile

To discover how partnering with Skale CX can boost not only your customers’ experiences but your

People

To discover how partnering with Skale CX can boost not only your customers’ experiences but your

Technology

To discover how partnering with Skale CX can boost not only your customers’ experiences but your

Responsive

To discover how partnering with Skale CX can boost not only your customers’ experiences but your

OUR COMMITMENT

Recruitment Process Outsourcing with a Partnership Focus

At GreenwichBell we’re committed to delivering a quality outsourcing service that also brings a partnership focus. A service that’s priced very competitively within the off-shoring market and one that aligns with your recruitment goals and expectations.

Our core team has worked with some of the world’s best-known recruitment brands, playing a pivotal role in shaping the hiring success of sectors spanning technology, engineering, healthcare, services, and industry

We’re also committed to educating potential new clients on the many benefits of offshore recruitment process outsourcing. So much so that we created an e-book about it! You can download our e-book, 5 Benefits of Engaging an ORPO Provider for your Business, here.

Keen to Skale Your Customer Service at Reduced Cost?

If you’re ready to take the next step in your outsourcing journey, contact Skale CX today.

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